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Makina | +240% growth in the active customer base

The challenge — what was Makina looking to achieve

Makina is a beauty institute positioned on a chic and premium segment, with a clear desire:

Develop its reputation, attract qualified customers and structure its growth in Paris.

At the beginning, the institute had great potential but a digital presence that was still insufficiently exploited to support its expansion ambitions.

The objective was strategic:

Transform social networks into a real driver of customer acquisition and support the opening of new points of sale.

Discover the result
+70%
Of Filling
+185%
Increase in traffic in 6 months

Our approach - what we produced and why

We have deployed a comprehensive social media strategy, designed to reflect Makina's high-end positioning.

Strategic axes

Affirmed premium positioning

Definition of an elegant, coherent and modern editorial line, in line with the chic image of the institute.

Creation of trendy content

Production of videos adapted to TikTok and Instagram codes, combining:

  • Situations with models
  • Impactful before/after
  • immersive formats focused on the customer experience
  • beauty trends adapted to the identity of the brand

Activation of local models and creators

Targeted invitations to create a desirable effect and reinforce the credibility of the show.

Optimization of short formats

Strong hooks from the first seconds, work on rhythm and visual aesthetics to maximize retention.

Ongoing strategic support

Performance analysis, editorial adjustments, consistent planning to support growth.

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The results - precise figures and measured impact

The results were quick and structuring for the brand.

  • +185% increase in institute traffic in 6 months
  • +240% growth in the active customer base
  • Fill rate up by 70%

The business impact was decisive.

The digital strategy directly contributed to the rise of Makina, allowing the opening of Three institutes in Paris.

The brand has gradually established itself as a premium and trendy beauty address, supported by strong visibility on TikTok and Instagram.

What this case study shows

A coherent digital strategy is more than just generating views.

She can:

  • structure a premium brand image
  • attract qualified customers
  • support geographic expansion
  • turning social networks into a growth engine
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